Professional Track

Maintenance Coordination: Systems, Speed and Service

Master the workflows, communication strategies, and service standards that turn maintenance from a headache into a competitive advantage.

5 Course

Intensive Series

15-20 Minute 

High-Impact Modules

MPM & MBA 

Authored Logic

Certification

Awarded Upon Completion
Write your awesome label here.
The Math of Maintenance Coordination

Chaos vs. Coordination

Maintenance is where resident retention is won or lost. Unclear workflows and inconsistent communication don't just frustrate residents—they lead to lost work orders, expensive vendor delays, and long turn times that kill an owner's ROI.
Operational Efficiency Analysis
Chaotic
Professional
Value Preservation
ROI: Operational Speed
Cost of Vacancy & Turnover
$45 Professional Training

Calculations based on average cost of vacancy and resident turnover. Professional training provides the logic needed to reduce cycle times and protect asset value.

Curriculum

5 Courses. 1 Operational Standard.

A sequence designed to move your team from "reactive" to "results-oriented."

"Maintenance coordination looks simple from the outside. It isn't. This track is built from over a decade of building, running, and selling maintenance companies."

— Deb Newell, MBA, MPM
“Strong operations turn chaos into momentum—and when you fix the business, everything else follows.”
Deb Newell, PhD-ABD, MBA MPM® RMP®
Add to cart $45
Meet the Instructor

Deb Newell

Deb Newell is a property management “fixer” and strategic advisor with over 25 years of experience in operations, leadership, and mergers & acquisitions across single-family, multifamily, and institutional portfolios. As an executive consultant and owner of Real-Time Consulting Services, she partners with property management companies, REITs, PE-backed firms, leadership teams, and software providers to diagnose gaps in people, process, and technology and implement practical, scalable solutions.

With a B.S. in Political Science and an MBA with dual concentrations in Leadership and Marketing—and doctoral work in Industrial and Organizational Psychology—Deb blends academic rigor with real-world experience.

Real-World Results

  • National leadership roles with NARPM and Realtor associations, including Regional Vice President and committee chair positions
  • Trusted industry voice on growth, operations, and valuations—featured on podcasts and platforms like Inside the Wolf’s Den, Second Nature’s Triple Win podcast, and Fourandhalf’s Property Management Show 
CERTIFICATE ON COMPLETION

A Badge of Operational Speed

  • Documented Service Standards 

    Earning this certificate proves that a coordinator understands the "Speed and Service" model. It validates their ability to manage complex vendor/tenant relationships while maintaining the firm's documentation standards.

  • Increased Confidence for Owners 

    When owners ask how you handle their most expensive asset, you can point to a team that is certified in the "Newell Standard" of maintenance coordination.

Frequently Asked Questions

Is this for Maintenance Techs or Office Staff?

This is specifically designed for the office-based staff (Coordinators, PMs, and RTMs) who manage the workflows, vendors, and communication.

Why is it only $45?

We believe maintenance coordination is the most critical entry-point for team training. We’ve priced this to make it easy for every firm to certify every new hire immediately.

Does this help with "Turns"?

Yes. Course 4 focuses specifically on the documentation and proactive practices that shorten the time between one tenant moving out and the next moving in.

Ready to Eliminate the Maintenance Chaos?

Stop letting work orders fall through the cracks. Empower your team with the communication and workflow tools they need to succeed.