Executive Master Class

Tough Conversations & Conflict Resolution

This quarter-long program equips property management professionals with tools to navigate tough conversations and resolve conflicts.
Format

Virtual Instructor-Led

Program Duration

Jun 25, 2026 - Aug 6, 2026

Instructor

Lauren Niziol,
HR & Operations Consultant

Cohort Size

12 Participants

 Certificate

Awarded Upon Completion 

Tuition 

$450

“Leadership starts with managing yourself well, because the discipline that drives your day is the same influence that inspires your team”
Lauren Niziol, HR strategist and fractional HR Director at Red Cedar Advisory Services,
Meet the Instructor

Lauren Niziol

Lauren Niziol is a seasoned HR strategist and a fractional HR Director at Red Cedar Advisory Services, specializing in people operations, talent acquisition, and organizational development within the property management and real estate sectors.

With a background spanning recruiting, HR consulting, and leadership coaching, she helps companies build scalable systems that align culture with growth. A 2024 National Apartment Association Diversity Leadership Program participant, Lauren is passionate about fostering inclusion, empowering teams, and shaping workplaces where both people and performance thrive.

Real-World Results

  • HR and Recruiting Director
  • NAA Excellence Award reciepient 
  • NAA's 2024 Diversity Leadership Award
  • AppFolio contributor for AI and employee experience
Live online

What's included

Instructor-led session with property management experts and operators. Coaching, connection, decision-making, change management, and team performance.
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  • Dedicated Community Channels
    The instructor will guide discussion, share resources, and prompt investor-level reflection on real estate decisions.
  • Content and Facilitation
    Engage with interactive lessons, examples, and practical exercises to help you think and act like an investor—not just an operator.
  • Tools & Templates
    Access worksheets, financial calculators, and decision-making frameworks you can apply directly to your property or portfolio.
  • Feedback & Future Topics
    A short survey at the end of the course will help shape future modules, resources, and advanced real estate learning topics.

Masterclass Content

Frequently asked questions

Who is this Masterclass designed for? 

This cohort is built for professionals across the entire property management spectrum who are ready to shift from an "Operator" to an "Investor" mindset:
  • Brokers & Owners
  • Property Managers
  • Assistant PMs
  • Leasing Agents
  • Maintenance Coordinators
  • Customer Service Representatives

Is there a limit on cohort sizes?

Yes. To ensure every participant can engage directly with the instructor and receive personalized feedback on their "Real-World Results," we cap our Masterclasses at 12 participants. This intimacy allows for deep-dive discussions that larger webinars simply can't offer.

How does a Masterclass differ from a Professional Track?

While Professional Tracks (like the Monica Gilroy Compliance Shield) are self-paced video series, Masterclasses are live, cohort-based experiences. You are learning in real-time with an industry expert like Brad Randall, participating in office hours, and engaging in peer-to-peer discussion. It is the difference between reading the manual and joining a high-level coaching session.

What kind of "Tools & Templates" are included?

Our goal is immediate ROI. For example, in the Asset Management Masterclass, you receive proprietary financial calculators and decision-making frameworks. These aren't generic PDFs; they are the actual tools our instructors use in their own firms to maximize property value.

What happens if I miss a live session?

We understand that property management doesn't stop for class. All live sessions are recorded and uploaded to your Masterclass Dashboard within 24 hours. However, we highly recommend attending live to take advantage of the Q&A and real-time feedback from the instructor.

Is this for individuals or can I enroll my whole team?

Both. You can purchase a single seat or select "Buy Additional Seats" to enroll your leadership team. If you are a Partner Campus subscriber, your team may receive priority access or discounted tuition depending on your subscription tier.

Will I receive a formal certification?

Yes. Upon successful completion of all live sessions and learning activities, you will be awarded a PMUniversity Masterclass Certificate. This digital credential is proof of advanced competency and is a powerful addition to your professional portfolio or LinkedIn profile.

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